Careers

Current openings at the Verda Group Hotels

The Verda Carmona


Job Title: Room Attendant / Room Boy

Reports: House Keeping Supervisor

Position Summary: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

Room Boy Duties and Responsibilities:

  • Enters and prepares the room for cleaning.
  • Makes bed.
  • Dusts the room and furniture.
  • Replenishes guestroom and bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenish amenities according to the operational standards.
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests
  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
  • Cleans guest bathroom/bed room/floor corridor.
  • Responsible for replenishment of guest complimentary water.
  • Responsible for the cleanliness and maintainence of his work area.
  • Responsible for the Hotel property in the work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
  • Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
  • Responsible for following the standard operating procedures.
  • Responsible for achieving and exeeding the guest satisfaction score.

Prerequisites: Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience: Previous hotel-related experience desired.


Job Title: Accounts Assistant

Reports: Finance Manager / Financial Controller

Position Summary: Assist in day to day finance operations and he / she is primarily responsible for computing, recording, collecting, analysing and verifying numerical data for use in maintaining accounting records of the financial operations of the hotel.

Additionally responsible for generating bills and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.Also Assist the finance manager in directing the financial activities of the hotel.

Accounting Assistant duties and responsibilities:

  • Assist in managing revenues received and dispersed including accounts receivable, accounts payable, payroll, audit, General Ledger reporting.
  • Cash handling functions for the hotel and reconcile all cash dropped at the front desk.
  • Assist with analyzing financial statements on a monthly basis and report any variances to the concerned department heads.
  • Assist with financial and tax audits.
  • Assist with preparing tax returns and corporate reporting requirements.
  • Assist the financial Controller with systems administration, G/L account reconciliation, budget preparations, inventories, monthly closings and full P & L responsibility.
  • Assist financial Controller with completing the year-end audit process.
  • Review and approve all reconciliation and audit work papers.
  • Post city ledger payments in property management system, reconcile and bill all city ledger accounts.
  • Perform follow-up billing and credit collection documentation and inform Controller of any potential uncollected accounts.
  • Reconcile credit card back-up to General Cashier Summary and inform Controller of any discrepancies.
  • Bill out credit cards (AMEX, DINERS, etc.) and also maintain accurate and legible logs for all credit cards.
  • Reconciles bank statements.
  • Prepare wire transfer confirmations for reimbursable invoices.
  • Prepare credit card authorizations for American Express, Visa, Master, Diners etc. and send to vendors.
  • Verify if credit card service charge is billed correctly for all credit card transactions.
  • Reviewing all ledger details guest ledger, city ledger and deposit ledgers to validate proper payment and revenue posting.
  • If any imbalance or difference found on the ledger then co-ordinate with the PMS team to resolving the same.
  • Review the postings, payments, and revenue and guest balance reports on a daily basis.
  • Ensure correct taxation is applied on all billing software like Property Management systems (PMS), Point of Sale (POS) and SPA software's.
  • Maintains accounting databases by entering data into the accounting program.
  • Assists with reimbursable invoicing.
  • Set up new accounts in accordance with established credit policy.
  • Assign unique AR number to new approved accounts on both PMS and Back office software.
  • Assist in reconciling open account status items.
  • Input General Cashier Summary and maintain binder.
  • File and distribute credit card cancellations, bulletins and credit warnings.
  • Process and follow-up on all returned checks accepted as cash payment.
  • Record General Ledger and City Ledger reconciliation.
  • Analyse revenues, commissions and expenses to ensure they are recorded appropriately on a monthly basis.
  • Maintain Vendor’s permanent files and Certificates of Insurance.
  • Maintain contracts for vendors.
  • Process payroll or verify payroll dollars and reports.
  • Process authorize purchase requests as needed.
  • Rotating monthly audits of inventories / Enter final inventory totals into spreadsheet.
  • Maintain Office supplies and order as needed.
  • Any other job related duties as and when assigned by the financial controller.
  • Accomplishes accounting and organization mission by completing related results as needed.

Prerequisites: Strong organizational skills with attention to detail. Ability to compile facts and figures. Command of the English language both written and verbal.

Proficiency with MS Office (Excel / Word) and experience with PMS like IDS.

Education: High School Graduate or Master of commerce or BS in Accounting preferred

Experience: 1-2 years work experience with previous accounting Office experience or experience in Hotel or Hospitality related Finance and Accounting.


Job Title: Security Officer/Manager

Reports: General Manager / Resident Manager

Position Summary: As a Security Chief you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.

Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded.

Security Manager Duties and Responsibilities:

  • Direct and coordinate the activities of all security personnel.
  • Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
  • Ensure the safety and security of guest, staff, visitors and contractors at all times.
  • Responsible to manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
  • Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
  • Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
  • Track departmental safety record and document medically treated and non-treated injuries.
  • Oversees and guides the efforts of the Accident Prevention Committee.
  • Oversees and guides the efforts of the Fire and Safety Committee.
  • Oversees first aid program for guests and employees.
  • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
  • Assign duties and schedule staff for balancing needs of the hotel and productivity standards.
  • Monitor staff activity and coach subordinate performance.
  • Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
  • Ensure compliance with all security standards and preventative measures.
  • Monitor and follows proper key control guidelines in loss prevention and in the property.
  • Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
  • Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
  • Develop and advise key personnel of emergency procedures.
  • Implements action plans to monitor and control risk.
  • Establish crisis management and contingency planning.
  • Conduct regular walk through rounds for observing the entire hotel.
  • Supervision of all Security Personnel and giving clear direction on all security related aspects.
  • Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
  • Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
  • Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
  • Be available 24 hours a day for genuine emergencies within the property.

Prerequisites: Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.

Education: High school diploma or 2-year degree from an accredited university in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems.

Experience: At least 5 years of experience in corporate security / law enforcement /military preferably worked in a hospitality environment


Job Title: General Manager / Hotel Manager

Reports: Managing Director / Area General Manager / Owner

Position Summary: The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

  • Oversee the operations functions of the hotel, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports    on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
  • Act as a final decision maker in hiring a key staffs.
  • Coordination with HOD's for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Prerequisites: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Education: A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

Experience: At least 15 to 20 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.


Job Title: Purchase Manager / Materials Manager

Reports: Financial Controller / Chief Accountant / General Manager

Position Summary: As a purchasing manager one should work with suppliers to negotiate contracts for purchase of required goods and keep accurate records of transactions trends. 

Also to assist the Finance and Operational Departments in the monitoring, reporting and controlling of Cost of Sales in the hotel, including audit and control, financial analysis and reporting, budgeting, forecasting etc.

PURCHASING MANAGER DUTIES AND RESPONSIBILITIES:

  • Implement sound purchasing policies, systems and procedures in accordance with Company standards.
  • Monitor vendors for quality, service and price through standard purchasing specifications.
  • Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
  • Calls for quotations for any items costing more than USD XXX (As per company policy) and inquire into prices from various suppliers.
  •  
  • A minimum of three independent genuine quotations must be obtained.
  • Establish contracts to ensure reduced pricing for all operating areas of the hotel.
  • Receives market list from the Executive Chef on a daily basis and arranges for delivery of those items daily.
  • Ensures that all order receiving dates are updated by the buyers according to the suppliers promised delivery dates.
  • Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
  • Ensures & verifies that quotations are regularly updated and supplier’s new current price lists are maintained.
  • Ensure the efficient operation of the Purchasing Department in all aspects.
  • Research and identify new products and services for the hotel in market.
  • Obtains written approval for established Minimum / Maximum stock levels by the financial controller and general manager. 
  • Checks, explains if needed and approves delivered items discrepancy report issued by cost control regarding price and quantity order variances.
  • Approves all addition requests for new storeroom items, checking correct item description, unit, packing, category and establishes Min/Max estimated stock levels.
  • Verify the 'pending orders' report on a daily basis, and all pending orders are checked and verified regularly.
  • On a daily basis prepare list of to be cancelled orders and sent to accounts for deletion, with appropriate reasons.
  • Issues regularly slow moving item lists. 
  • Identifies items for standing orders utilising vendor's logistics for regular deliveries to the hotel based on approved highly consumed items.
  • Ensures validity of items available, force issue obsolete items and follows up on action taken for disposal.
  • Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements. 
  • Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.
  • Responsible for all administrative functions of the Materials Department, staffing, training and execution of other related duties. 
  • Responsible for all purchasing functions, quotations, quality and availability.
  • Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorised issue requests). 
  • Responsible for maintaining logical storeroom inventory levels operationally needed.
  • Spot checks storeroom requests if properly maintained, verifies quantity requested and issued, proper items received by signatories & ID availability.
  • Spot-checks entered system quotations, period validity, quotes locked by, etc.
  • Ensures that the suppliers follow the rules relating to hygiene of goods delivered.
  • Keeps all records in a way that they can be checked at any time for information or audit purposes.
  • Liaison with the Assistant Purchasing Manager, Purchasing Coordinator, Receiving Agent, Stores Supervisor and F&B Cost Controller
  • Maintains all documents, files and listings up-to-date and performs his duties in the most efficient manner.
  • Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

Prerequisites: Strong negotiating and closing skills required, along with a demonstrated ability to develop negotiation strategies for complex activities. Ability to evaluate legal and business risks and ramifications of proposed contractual terms. Consistently offer professional, engaging and friendly service

Education: Graduate or diploma in business studies or MBA or purchasing and supply. With good knowledge of MS office suite and Materials management software (MMS)

Experience: Previous Min 4 years experience as Asst. Purchase manager 4 years with expertise in the Hotel and Catering industry.


Job Title: Director Sales and Marketing  / Head Sales and Marketing

Reports: General Manager

Position Summary: To oversee and manage sales staff and reservation to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.

The DOSM should work closely with revenue management and marketing functions, to develop strategies to maximise Revpar and grow market share.

SALES MANAGER DUTIES AND RESPONSIBILITIES:

  • Maintain and promote a team work environment with effective and clear communication amongst co-workers.
  • Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
  • Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
  • Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
  • Ensure hotel meets or exceeds budgeted goals.
  • Follow and track company cross-sell procedures.
  • Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
  • Organize travel agent month and travel agent appreciation rates for slow months.
  • Assists with the development and implementation of promotions, both internal and external.
  • Creating a focus on attracting new business.
  • Attending and contributing to the monthly sales strategy meeting
  • Updating and owning the sales strategy & sales plan with the General Manager.
  • Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate)  contract.
  • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
  • Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives. 
  • Recommends monthly room nights target goals for sales team members.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Develop and send informative press releases to targeted lists highlighting all activities and promotions.
  • Maintain and expand corporate incentive program via direct mail, personal visits etc.
  • Oversee and ensure the updation of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.
  • Responsible for the training of sales managers and staff.
  • Follow and promote hotel standards with guests, co-workers.
  • Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.
  • Monitors all day to day activities of direct reports.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Prerequisites: High degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team.

Education: 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA.

Experience: 5 to 6 years experience in the sales and marketing or related professional area. And min three years experience in a senior sales role.


Job Title: Finance Manager / Accounts Manager

Reports: General Manager / Financial Controller

Position Summary: As an Accounting Manager he / she should provide the Owners, General Manager, and other management with accurate, timely, and relevant financial data. Additionally responsible for managing the audit function in hotel to deliver outstanding guest service and financial profitability.

FINANCE MANAGER DUTIES AND RESPONSIBILITIES:

  • Ensure that the guests have best possible experience by trouble-shooting and resolving all billing-related disputes.
  • Represents the finance department on the daily department heads meeting with the general manager.
  • Manage all phases of Accounts Payable, Receivable and department budget.
  • Calculate and distribute wages and salaries.
  • Prepare regular reports and summaries of accounting activities.
  • Prepare financial statements and debtors' listings.
  • Verify recorded transactions and report irregularities to management.
  • Providing direction to the night audit team so as to ensure proper revenue reporting.
  • Reviewing all ledger details guest ledger, city ledger and deposit ledgers to validate proper payment and revenue posting.
  • If any imbalance or difference found on the ledger then co-ordinate with the PMS team to resolving the same.
  • Review the postings, payments, revenue and guest balance reports on a daily basis.
  • Ensure correct taxation are applied on all billing software like Property Management systems (PMS), Point of Sale (POS) and SPA software's.
  • Ensure that all statutory details (PAN, TAX NO, Company Registration no. Etc.) are displayed on the guest invoices and bills.
  • Bills A/R accounts daily and send the same to guest along with the supporting bills and statements.
  • Follows up on any accounts within 3 days to ensure customer has received the invoice and does not have any questions.
  • Review the Accounts Receivable (A/R) Ageing reports on a daily basis.
  • Follow up 30 days after the initial billing if payment has not been received.
  • Check customers credit ratings and Flag accounts as 'Black listed' for long outstanding or defaulter accounts.
  • Enters invoices into accounts payable system weekly after verifying a purchase order was received from ordering department head and obtaining General Manager's approval.
  • Forecasting cash payments and anticipating challenges arising from limited cash flow.
  • Ensuring that cash flows are adequate to allow business units to operate effectively.
  • Maintain banking relationships and negotiating loans and merchant services for business units.
  • Maintains files of all contracts, insurance policies, tax reports, expenses, payroll, etc.
  • Maintaining and transferring money between bank accounts as required.
  • Performing numerical analysis of data and formulating conclusions and/or solutions.
  • Approving all Travel Agent commissions and releasing payments after verification.
  • Preparing financial reports and submissions to relevant government entities.
  • Ensures all new hire paperwork, benefits, performance appraisals, disciplinary action forms and other pertinent personnel documents are filed appropriately and maintained in accordance with the company HR practices.
  • Monitors and contains all property inventories to ensure proper levels without causing burdens on property cash flows.
  • Preparing and presenting financial reports for meetings and investors.
  • Working with executives and business heads to prepare budgets and track profit / loss performance by business unit.
  • Providing direction and training to hotel operational team in areas related to finance, financial reports, internal controls, labour management, payroll, etc.
  • Effectively manage the accounting team through respectful communication, clear expectations, relevant training, productive coaching, regular meetings, and appropriate performance management.
  • Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities.

Prerequisites: Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.

Education: High school diploma or 2-year degree from an accredited university in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems.

Experience: At least 5 years of experience in corporate security / law enforcement /military preferably worked in a hospitality environment


Job Title: Executive Housekeeper

Reports: General Manager / Resident Manager

Position Summary: Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.

EHK Duties and Responsibility:

Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.

Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.

Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.

Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Responsibility & Authority:

  • Responsible for cleanliness, orderliness and appearance of the entire Hotel.
  • Ensure that rooms are made as per company standard.
  • Prepare Annual Housekeeping Budget.
  • Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
  • Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
  • Pay particular attention while organizing pest eradication activities.
  • Develop and implement Housekeeping systems and procedures
  • Prepare reports for management information.
  • Assist Purchase department in selecting suppliers for items related to Housekeeping.
  • Plan, control and supervise Horticultural activities.
  • Attending and resolving guest complaints.
  • Verification of supplies consignments.
  • Organize on-the job training and evaluate its effectiveness.
  • Approval of the Functional Manual of the department.
  • Recommend recruitment of new personnel.

Other Routine Responsibilities:

  • Daily inspection of public areas and employees locker rooms.
  • Daily briefing of Supervisors/ Executives.
  • Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
  • Immediately attending to guest requests.

Prerequisites: Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.

Education: High school diploma or 2-year degree from an accredited university in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems.

Experience: At least 5 years of experience in corporate security / law enforcement /military preferably worked in a hospitality environment

 

The Verda Saffron Mangalore


Job Title: Duty Manager/Lobby Manager

Reports: Resident Manager

Position Summary: Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.

Duty Manager duties and responsibilities:

  • Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
  • Assists in VIP’s arrival departure in absence of guest relation officers.
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
  • Assists in sending guest messages or faxes.
  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows
  • Assists in handling room lock problems.
  • Prepares and checks for VIP’s arrival and escorts guests to rooms.
  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Operates the front office computer system in order to assist front office attendants.
  • Checks group department, fit and ensure switchboard makes appropriate wake up calls.
  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
  • Assists reception, business Centre, cashier, concierge and bell captain during they are busy.
  • An answers guest inquires, handles complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
  • Authorizes charges to be made for late departures and/or compliments on them.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, liaise with credit manager.
  • To responsible for front office operation during the absence of Front Office Manager (HO).
  • To discuss all matters that needed to follow up with the next shift Reception Manager.
  • Approves the working schedule for the front office attendants and submits them to front office manager (HO).
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
  • Assigns and Approves Duty roster for all Front desk staffs.

Prerequisites: Must be able to communicate in English writing and speaking and other languages are advantages.

Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.

Education: Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field.

Experience: Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software’s, Telephone Switch board.


Job Title: Assistant Executive Housekeeper

Reports: Executive Housekeeper / Resident Manager

Position Summary: The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. 

Duty Manager duties and responsibilities:

  • Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
  • Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
  • Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. 
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. 
  • Prepares and distributes the Room assignment sheet and floor keys to room boys.
  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.  
  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
  • Schedules cleaning of all meeting rooms after a completed function.
  • Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
  • Inventories cleaning supplies & linen stock to ensure adequate supplies.
  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures. 
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.
  • Rewards employees who use their empowerment to meet or exceed guest expectations.
  • Print all housekeeping related reports and traces from PMS.
  • Assists in controlling expenses by the housekeeping department.
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
  • Maintain high quality of housekeeping standards in:  1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
  • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
  • Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
  • Attend to any guest complaints and take service recovery measures if required.
  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
  • Prepare annual housekeeping budget.
  • Submit requests for repair and periodic maintenance of cleaning equipment.
  • Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

  • Co-ordinate with front office and sending room discrepancy lists.
  • Select, staff, recruit, hire, and train qualified housekeeping candidates.
  • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
  • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses.
  • Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
  • Orient and familiarize new personnel with hotel facilities and operating hours.
  • Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
  • Oversee any guest communications from housekeeping.

Prerequisites: Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.

Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc.  Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

Experience: Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

 

La Sunila Suites - Candolim


Job Title: Restaurant Captain / Restaurant Supervisor

Reports: Restaurant Manager / Asst F&B Manager

Position Summary: As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Restaurant Captain Duties and Responsibilities:

  • Always greet and welcome guests promptly in a warm and friendly manner.
  • Always thank and give fond farewell to guests conveying anticipation for their next visit.
  • Assist guest with table reservation.
  • Assist guest while seating.
  • Ensure guest are serviced within specified time.
  • Has a good knowledge of menu and presentation standards.
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  • Able to answer any questions regarding menu and assist with menu selections.
  • Able to anticipate any unexpected guest need and reacts promptly and tactfully.
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  • Serve food courses and beverages to guests.
  • Set tables according to type of event and service standards.
  • Record transaction / orders in Point of Sales systems at the time of order.
  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Check with guests to ensure satisfaction with each food course and beverages.
  • Responsible for clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
  • Present accurate final bill to guest and process payment.
  • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
  • Ensures that hotel brand standards and SOP's are consistently implemented.
  • Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
  • Completes the daily responsibilities that are set for each individual shift.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Conducts monthly inventory checks on all operating equipment and supplies.
  • Take an active role in coaching and developing junior staff.
  • Any other duties related to food and beverage service assigned by the manager.

Prerequisites: Good command in both spoken and written English.

Should have pleasing personality.

Excellent guest service skill.

Good knowledge of food and beverage service.

Education: A Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

Experience: 2 - 3 years of work experience in Food & Beverage gained from a 3 OR 4 star international property, along with 1 year experience in a Captain position or a similar role an advantage.


Job Title: Restaurant Server / Waiter

Reports: Restaurant Manager / Supervisor

Position Summary: Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

F&B Server duties and responsibilities:

  • Greets guests and presents them with the menu.
  • Informs guests about the special items for the day and menu changes if any.
  • Suggest food and beverages to the guest and also try to upsell.
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed
  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
  • Communicate to the guest and provide assistance with their queries.
  • Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  • Server food and beverage to the guest as per the course of order.
  • Observes guests and ensure their satisfaction with the food and service.
  • Promptly respond to guest with any additional request.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
  • desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Prepare mixed drinks for service to your customers table.
  • Properly open and pour wine at the tableside.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the resort.
  • Must have some familiarity with basic cooking skills.
  • Help other areas of the restaurant such as answering telephones and completing financial transactions.
  • Print closing report and drop the cash with the front office / accounts department.
  • Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
  • Close the shift on the POS termial.

Education: High school diploma or equivalent preferred.

Experience: Previous serving experience required.

Excellent oral communication skills required.

Positive interpersonal skills required.

Can handle local language and English.

For more information, email hr@theverda.in or call +91 744 744 4514.

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